Beeman & Muchmore’s robust ERP installation practice is designed to protect your company’s interests at every stage of the process.
ERP installation agreements are typically drafted by vendors to shift the bulk of the responsibility to the licensee and to limit vendor liability on the remainder. We can help level the playing field before your installation begins.
ERP installations can be further complicated by integrators who have conflicting obligations to the licensee and vendor. We can help identify potential conflicts and ensure your company is not left without recourse.
ERP installations are often considered failures by the licensee – some studies suggest as much as 75 percent of the time. We can help protect your rights before, during and after a troubled installation.
ERP installation failures are financial disasters that can wreak havoc on business operations and internal morale. In the event of a failing installation, we can help stabilize vendor relations and set realistic recovery expectations that keep your company out of litigation.
Your company’s Enterprise Resource Planning (ERP) software is integral to its ability to manage and understand the mission-critical components of your business operations. Unfortunately, preceding every running ERP system is a complex and often treacherous installation process. And, as scores of unsuspecting companies have discovered the hard way, very few ERP installations go as planned and many are nothing short of a nightmare. Failed or failing ERP installations not only severely disrupt your business and cause skyrocketing costs, they can also represent an existential threat to your company.
Having Beeman & Muchmore involved in your installation can level the playing field and help correct the imbalance of power between you and your vendor. Whether it’s drafting and negotiating elaborate service agreements, helping in guiding the installation itself or, when necessary, holding vendors accountable to their contractual obligations, Beeman & Muchmore protects your interests through one of the most — if not the most — important transactions your company will undertake.
With little exception, standard installation agreements should not be considered acceptable for your company. Based on our years of experience at all stages of the installation process, Beeman & Muchmore can identify landmines and work with you to ensure that your agreement — the blueprint for your entire installation — protects your company.
All too often, licensees that are consumed with the day-to-day and month-to-month of a long-tail installation are dismayed to discover that their vendor has been subtly seeding communications with blame-shifting tactics and otherwise making a devastating record. Beeman & Muchmore casts an experienced and expert eye over the installation process to assure that problems that may develop are addressed appropriately by the vendor and, in the case of a failing installation, the record is free from harmful admissions that will make it difficult, if not impossible, for your company to get the benefit of its bargain.
When installations start to careen off course, panic and dread – on behalf of both the vendor and licensee – can preclude rational and effective resolution. Bringing Beeman & Muchmore on board to negotiate ongoing remedial efforts and otherwise align the parties can rescue a bad situation and evade the waste of a full-fledged dispute.
Most litigation spawned by troubled ERP installations is entirely avoidable. In our experience, it is the overwhelming frustration of witnessing the derailing of an undertaking of immense importance to your company that inspires quixotic litigation that, at best, will result in a painful and Pyrrhic victory. We are committed to our notion that nearly all – if not all – ERP installation disputes can and should be resolved through constructive negotiation helmed by counsel with extensive experience in the industry.
We provide the crucial context for your issue and leverage our experience to help you avoid a dispute.
